News and Announcements
CharterBank was recently notified by MasterCard of a security breach that potentially affects approximately 3800 of our check card customers primarily in our Valley, Alabama and West Point, Georgia market. This breach did not occur at CharterBank and MasterCard does not provide banks with the parties responsible for security breaches affecting its cards. While card security breaches are expensive for the bank we try to protect our customers as best we can. The first step is to notify the affected cardholders. These notifications went out by e-mail (or by postal letter if an e-mail address was unavailable) on April 4, 2016 and advised cardholders of the potential security compromise and that their cards would be shut down on April 11, 2016. We asked cardholders to visit one of our branches, where we can re-issue a card on the spot, or to call us at 800.763.4444 to order a replacement card by mail. (Note: If you were affected and have not received a notification by e-mail or postal mail, please contact us so we can confirm your contact information.) If we don’t otherwise hear from you, on Monday, April 18, we will place an order with MasterCard to replace all remaining cards. Card orders placed through the mail normally take 7 business days for production, processing and delivery. We sincerely apologize for this inconvenience and appreciate your patience.
Safety Tip: Please remember to never provide personal financial information, including your Social Security number, account numbers, or passwords, over the phone or the internet if you did not initiate the contact. CharterBank will never ask for your full card number nor pin.
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