Bill Pay FAQs

How does bill payment work?

To help you understand the process, we have provided a diagram.

How do I register for electronic bill payment?

If you selected to use Bill Pay on your online banking application, Bill Pay will be available on your first login.

Can I use electronic bill payment with all my accounts?

No, only checking accounts can be used for bill payment purposes.

Is there a limit to the number of bill payment accounts I can set up?

You are limited to one primary bill payment account. However, you can add additional internal or external funding account(s) to your bill pay account.

When is bill payment available?

You can schedule payments 24 hours a day, seven days a week.

After I make a bill payment, how long does it take for the money to be debited from my account?

The money will be debited electronically from your account within 1-3 business days starting on the business days following the payment date.

How long does it take for a payment to reach the payee?

A payment that generates an ACH payment will credit the payee's account within 1-3 business days; whereas, a paper check will take up to 10 days.

How do I place a stop payment on a bill payment?

A payment may be edited or deleted anytime before the "process date." Payments that have been remitted electronically cannot be stopped. If you need to place a stop payment on a bill pay that is a check, you can call bill pay customer service, call the CharterBank call center, or email us at for assistance. There is a $30 charge for this service.

What if I do not have sufficient funds on the day FIS, our bill payment providers, debits my account?

Following is a summary of FIS Insufficient Funds procedures:

For Funds Related returns that come back with an R01(insufficient funds or R09(uncollected funds) code: Reversible Payees

1) The Bill Pay account is immediately blocked.

2) ALL funding accounts are set to Internal Review Complete.

3) The 1st return is resubmitted.

4) If the attempt is successful, the customer's account will be unblocked by the 3rd business day.

5) The 2nd debit attempt, if unsuccessful, the payment will be reversed from the payee.

6) The customer's account is unblocked automatically within 3 business days.

For Administrative returns that come back with an R Code other than R01 and R09 code:

1) The Bill Pay account is immediately blocked.

2) The payment is reversed.

3) ALL Funding Accounts are set to Internal Review Complete.

4) The financial institution will need to submit an unblock request to FIS

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