Check Card Safety Tips
WE'RE DEDICATED TO HELPING YOU BE SAFE.
IMPORTANT NOTICE TO TRAVELERS:
If you are planning to travel outside the United States please contact us with the dates you will be traveling and plan to use your check card. This will prevent bank personnel from suspecting your account is being compromised when out of the ordinary activity is noted. Check to be sure your card isn’t set to expire while on your trip. If it does please let us know so that we can order you a new card before your trip or instant issue you a card at one of our branch locations.
Your ATM and check card transactions are monitored for potentially fraudulent activity which may include sudden changes in locale, a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
Our bank staff WILL ASK YOU to verify recent transaction activity on your card. We WILL NOT ASK you for your card number, the CVV code on the back of your card, your account number or social security number. Our goal is to minimize your exposure to risk and the impact of any fraud. If we suspect fraudulent ATM or Check card use, our fraud detection department may try to contact you if it sees unfamiliar transactions. To ensure we can continue to reach you if fraud is detected, please keep us informed of your correct phone number, mobile number, e-mail and mailing address at all times.
We’re here to protect your account, but you can also help by being diligent in monitoring transaction activity on your account and by contacting us immediately at 800.763.4444 if you identify any fraudulent transactions. When using your Check/ATM card there are a few key items to keep in mind to protect yourself personally and your financial resources.
Please review and consider the following:
- Address, Zip Code & Phone Number
- Date of birth & Social Security Number
- Card or account number
- Card expiration date
Your PIN is private, NEVER give it out.
- Cell phone cameras, mirrors, or other tools used to view cards and PINs
- People watching your transactions
- Cashiers taking your card out of sight; take it to the register yourself if at all possible
- Any unusual activity at ATMs; if you feel uncomfortable go to another ATM
4. Online, you should never respond to unsolicited emails that
- Ask you to verify your card or account number
- Link to websites; such sites can look legitimate but may collect data or put spyware on your computer.