Internet Banking FAQs

What is Online Banking?

Online Banking is a tool that allows you to use a personal computer with an Online connection to conduct your banking online.

What can I do with Online Banking?

You can view account balances and transaction history, transfer money, pay bills and download transactions to a personal financial manager and much more. Check out the to see all the features of Online Banking and how you can personalize your online banking experience.

What is required to use the Online Banking service?

All you need to use Online Banking is a secure browser that supports 128-bit encryption, such as Edge, Internet Explorer, Firefox, Chrome and Safari. You can use any computer that has Online access.

What accounts will I be able to access through Online Banking?

You can access your checking, savings, investment and loan accounts with CharterBank from the Online Banking Service. Our Online Banking is intended to give you as much access, security, and versatility as possible.

How do I access Online Banking?

You must first complete the Online Banking registration form and submit it to CharterBank. Once your registration is received we will process your request. You will receive your Registration Key via email in approximately 3 business days. You must have an existing checking, savings, or loan account before banking online.

How much account information can I view at once?

The system will automatically show the current month's transactions and information. However, by selecting User Options, you can choose to view the current month and previous month. Or, you can choose to view your account from the current date to same date of the previous month.

Can I view my account details in more than one way?

Yes, you can view your accounts by date, check number, payee, or amount in ascending or descending order.

What formats can I download my transaction history in?

Our Online Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.

I'm still hesitant about banking online. Can other people see my account information?

Your account information is just as secure as it is at your physical brick and mortar bank. We've taken every step possible to be sure our system meets the latest security standards, including using the latest security encryption methods and software.

I keep hearing a lot about encryption? What exactly is it, and why does it make everything more secure?

Encryption is basically a way to rewrite something in a code which can then be decoded later with the right key. The encryption we use employs a mathematical process for the key, which is made up of a certain number of bits (hence, 128-bit encryption). The higher the number of bits, the better the encryption. While using our Online Banking System, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key, and then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it.

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